The Network Operations Company team will do anything within their power to solve customer issues. We work together with care and diligence. You will find everyone, patient, professional and polite. We have the ability to troubleshoot fix customers problems and provide first-class support. Do you want to be part of this team?
Our Core Values
Trust: The NOC provides a service that is ever changing and growing. It’s our responsibility to keep educated in the tech industry. Clients trust us to provide accurate information and products that suit their needs.
Passion: We love what we do. We enjoy the challenges of troubleshooting, designing new networks, and figuring out old ones. It’s our enthusiasm and knowledge that makes us good at our job.
Commitment: We’re dedicated to you! Whether you’re a client or part of the staff, we appreciate your patronage in growing with us. Our long, interpersonal relationship, has blossomed into a community to rely on.
Accountability: We pride ourselves in the quality of our work, however, there is the probability of human error. We take full responsibility for the performance of our staff and stand behind the products we provide.
Teamwork: Together, we find solutions and provide a tight-knit web of professionals to answer your every IT need. We welcome innovation, new ideas, and open communication between our staff and you.
Tier 2 Technical Support Engineer
The Network Operations Company is looking for a Tier 2 Technical Support Engineer to start immediately. We value providing the ultimate client experience to the businesses we work with.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers’ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate
-Business class network design and management
-Windows server domain creation
-Computer server relationships
-Security and access management
-Backup and recovery methods and process
-Current concepts around secure remote access
-Firewalls and switching devices
-Manage and address electronic tickets efficiently
-Liaise between team and customers to properly address customer problems
-Troubleshoot and configure software and hardware
-2+ years of technical support experience
-Customer service oriented
-Strong written and verbal and troubleshooting skills
-Experience with AWS
-Industry certifications or accreditation.
What We Offer
- Salaried Pay
- Weekends Off
- Paid Holidays
- Paid Time Off
- Insurance Benefits
Equal Opportunity Employer
The Network Operations Company is an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified individuals regardless of race, color, creed, religion, national origin, sex, age, disability, veteran status, or other status protected by law.